Rainbow - [WW] Maintenance on load balancer haproxy-externals – Maintenance details

All systems operational

[WW] Maintenance on load balancer haproxy-externals

Completed
Scheduled for October 27, 2025 at 8:00:00 AM – 9:00:00 AM

Affects

Global (WW)

Under maintenance from 8:00 AM to 9:00 AM

[WW] Rainbow Hybrid PBX Telephony

Under maintenance from 8:00 AM to 9:00 AM

Updates
  • Completed
    October 27, 2025 at 9:00:00 AM
    Completed
    October 27, 2025 at 9:00:00 AM
    Maintenance has completed successfully
  • In progress
    October 27, 2025 at 8:00:01 AM
    In progress
    October 27, 2025 at 8:00:01 AM
    Maintenance is now in progress
  • Planned
    October 27, 2025 at 8:00:00 AM
    Planned
    October 27, 2025 at 8:00:00 AM

    We are planning for a scheduled maintenance during that time.

    Step1: 9:00 am (France time), Rainbow team will drain following load balancers:

    haproxy-external-gra3-prod-3 (178.32.125.32, 178.32.125.56, 178.32.125.46 will be removed from DNS answer)

    haproxy-external-rbx8-prod-3 (178.32.126.147, 178.32.126.16, 178.32.126.196 will be removed from DNS answer)

    Step2: 10:00 am (France time), a gentle reconnection (based on PBX country) of OXE cloud-agent during non-working hours will be performed.

    At this stage, if connections are established on above load balancer, a reconnection will happen (3xx answer returned by load balancer) and PBXs connected upon to load balancer will initiate a new connection which establish on available load balancers.

    Step3: Rainbow team will monitor the remaining connections on haproxy-external-gra3-prod-3 and haproxy-external-rbx8-prod-3. Once all connections are closed to null, Rainbow team will proceed for OS migration. A dedicated maintenance will be published in Rainbow status page.

See how we figure out uptime